Victor Vazquez
About Victor Vazquez
Victor Vazquez is a Technical Support Engineer at Axway, where he has worked since 2014 in the Phoenix, Arizona area. He specializes in troubleshooting enterprise-level B2B Java-based MFT/EDI software solutions and is proficient in various secure data exchange protocols.
Work at Axway
Victor Vazquez has been employed at Axway as a Technical Support Engineer since 2014. Over his ten years in this role, he has developed expertise in managing mission-critical accounts and resolving complex issues. His responsibilities include conducting customer meetings and providing status updates to ensure effective communication and support.
Education and Expertise
Victor Vazquez holds an Associate of Arts and Sciences degree from Riverside City College, which he completed between 2010 and 2012. He furthered his education at California State Polytechnic University-Pomona, earning a Bachelor's degree in Computer and Information Sciences and Support Services from 2012 to 2014. His academic background supports his proficiency in troubleshooting enterprise-level B2B Java-based MFT/EDI software solutions.
Technical Skills and Proficiencies
Victor is proficient in various protocols for secure data exchange, including EDIINT (AS1, AS2, AS3), AS4, ebXML 2.0, and Web Services. He has extensive experience working with databases such as Oracle, MySQL, Derby, and MS SQL, which are essential for supporting enterprise applications. His technical skills enable him to provide effective solutions in his role.
Customer Support and Availability
In his position, Victor Vazquez provides after-hours on-call support to maintain continuous service availability. This commitment to customer satisfaction is a key aspect of his role, ensuring that clients receive the necessary assistance outside of standard business hours.