Vidya Katakam
About Vidya Katakam
Vidya Katakam serves as the Director of Technical Customer Support at Axway, a position she has held since 2019. With extensive experience in technical support and consultancy, she has worked in various roles at Axway and other companies, contributing to her expertise in the field.
Work at Axway
Vidya Katakam has been serving as the Director of Technical Customer Support at Axway since 2019. In this role, she is responsible for overseeing customer support operations and ensuring high-quality service delivery. Prior to her current position, she held several roles at Axway, including Sr. Manager Global Support from 2014 to 2018 and Manager Global Support for a brief period in 2013. Her tenure at Axway spans over five years, during which she has contributed to enhancing customer support strategies and operations.
Previous Experience
Before joining Axway, Vidya Katakam worked at Tata Consultancy Services as a Consultant from 2003 to 2004. She then transitioned to Goldstone Technologies, where she served as a Technical Consultant from 2004 to 2007. Following this, she worked at Sopra Group as a Sr. Consultant from 2007 to 2009. These roles provided her with a solid foundation in technical support and customer service.
Education and Expertise
Vidya Katakam holds a Master's degree in Computer Applications from Tagore Engineering College, where she studied from 2001 to 2004. She also earned a Bachelor of Science (B.Sc.) degree in Computer Science, Statistics, and Mathematics from Pydah Degree College, attending from 1998 to 2001. Her educational background equips her with a strong technical foundation, which supports her expertise in customer support and technical consulting.
Background
Vidya Katakam's professional journey began in India, where she worked in various technical roles before moving to the United States. She has accumulated extensive experience in customer support and technical consulting over the years. Her career path reflects a commitment to developing skills in managing global support teams and enhancing customer satisfaction.