Hamid Fakhrzad
About Hamid Fakhrzad
Hamid Fakhrzad is a Technical Support / Success Manager at Ayla Networks, where he has worked since 2020. He has over 15 years of experience in technical support and account management across various companies, including Quisk, Salesforce, and SumTotal Systems.
Work at Ayla Networks
Hamid Fakhrzad has been employed at Ayla Networks since 2020, serving as a Technical Support / Success Manager. In this role, he operates in a hybrid work environment based in Milpitas, California. His responsibilities include implementing strategies based on customer feedback to improve the customer experience. He conducts regular meetings with customers to address outstanding issues and provide updates on estimated time of resolution.
Previous Experience at Quisk, Inc.
Prior to joining Ayla Networks, Hamid Fakhrzad worked at Quisk, Inc. as a Technical Support / Success Manager from 2014 to 2019. His tenure at Quisk lasted five years and was based in Sunnyvale, California. In this position, he focused on providing technical support and ensuring customer success.
Experience at SumTotal Systems, Inc.
Hamid Fakhrzad served as a Senior Technical Account Manager (TAM) and Lead Support Engineer at SumTotal Systems, Inc. from 2004 to 2011. His seven-year experience in this role involved direct engagement with customers and internal teams to address technical issues and support account management.
Role at Salesforce.com
From 2011 to 2014, Hamid Fakhrzad worked at Salesforce.com as a Senior Technical Account Manager (TAM). His role involved extensive interaction with internal teams in a SaaS environment to prioritize customer demands and incorporate them into the future product roadmap.
Education and Expertise
Hamid Fakhrzad earned a Bachelor of Science degree in Computer Science & Information Systems from the University of Alaska Anchorage. His educational background supports his technical expertise in customer support and account management within the technology sector.