Mariia Holovach
About Mariia Holovach
Mariia Holovach is a Technical Support Engineer with a Master's degree in Informatics from Sumy State University. She has experience in technical support roles, including positions at Ayyeka and PortaOne, and has completed courses in Test Automation.
Work at Ayyeka Technologies
Mariia Holovach has been employed at Ayyeka Technologies since 2021 as a Technical Support Engineer. In this role, she utilizes her strong analytical skills to troubleshoot and resolve technical issues. Prior to her current position, she worked as a Subscriptions Management Specialist for five months in 2020 and completed a Technical Support Internship for four months in the same year. Her experience at Ayyeka has allowed her to develop expertise in VoIP and enhance her technical support capabilities.
Education and Expertise
Mariia Holovach studied at Sumy State University, where she earned both her Bachelor's and Master's degrees in Informatics. She completed her Bachelor's degree from 2013 to 2017 and her Master's degree from 2017 to 2018. In addition to her formal education, she has completed Test Automation courses, which have improved her skills in automated testing processes. She also holds an English certificate at Level C1, indicating advanced proficiency in the language.
Background in Technical Support
Before joining Ayyeka Technologies, Mariia Holovach worked as an Application Support Engineer at PortaOne from 2016 to 2019. This three-year experience in Ukraine provided her with a solid foundation in technical support, enhancing her problem-solving abilities. Her background in technical roles has equipped her with the necessary skills to excel in her current position.
Professional Skills
Mariia Holovach possesses strong analytical skills that are essential for troubleshooting and problem-solving in her technical support roles. Her expertise in VoIP further contributes to her effectiveness in providing technical assistance. Additionally, her completion of Test Automation courses demonstrates her commitment to enhancing her technical skills and staying updated with industry practices.