Claire Mc Donald
About Claire Mc Donald
Claire McDonald is a Senior Renewals Specialist at Azul, where she has worked since 2022. She previously held various roles at SiteMinder and Victory Packaging, accumulating extensive experience in sales, business development, and customer engagement.
Current Role at Azul
As a Senior Renewals Specialist at Azul since 2022, Claire McDonald focuses on customer retention strategies and renewal processes. She leads initiatives to enhance customer engagement and oversees the implementation of automated churn reporting. Her role involves regular meetings with senior executives and sales leadership to discuss customer 'At-Risk' reports and global churn metrics. Claire's contributions aim to improve customer satisfaction and retention rates, ensuring a streamlined renewal process.
Previous Experience at SiteMinder
Claire McDonald held various positions at SiteMinder, contributing to the company's growth from 2015 to 2020. She served as a Business Development Executive from 2015 to 2018, followed by a role as Senior Payments Specialist from 2018 to 2020. In 2020, she briefly worked as a Business Development Manager for Transactional Revenue Products. Her experience at SiteMinder provided her with a strong foundation in sales and business development within the technology sector.
Sales Experience at Victory Packaging
From 2013 to 2015, Claire McDonald worked as a Sales Representative at Victory Packaging in the Dallas/Fort Worth area. In this role, she was responsible for managing client relationships and driving sales growth. Her experience in sales at Victory Packaging contributed to her skills in customer engagement and account management, which she later applied in her roles at SiteMinder and Azul.
Talent Acquisition Background
Claire McDonald began her career as a Talent Acquisition Consultant at Odell & Associates from 2011 to 2013. In this position, she focused on recruiting and talent management, gaining insights into organizational needs and workforce planning. This early experience in talent acquisition equipped her with valuable skills in communication and relationship-building, which have been beneficial throughout her career.
Achievements at Azul
At Azul, Claire McDonald has led significant initiatives, including the architecture and implementation of the Customer Engagement Model. She standardized collateral for Customer Account Reviews and published content for the sales team. Additionally, she scoped and designed CRM tools tailored for renewal functions in Salesforce, enhancing operational efficiency. Her work in automating churn reporting has improved the company's ability to manage customer retention effectively.