Dana Roth
About Dana Roth
Dana Roth serves as the Director of Customer Support Engineering at Azul, bringing over 14 years of experience in this role. With a diverse background in various industries and extensive technical expertise, Roth has a proven track record in managing teams and delivering effective communication.
Current Role at Azul
Dana Roth serves as the Director of Customer Support Engineering at Azul, a position held since 2010. In this role, Roth is responsible for overseeing customer support operations and engineering initiatives. The position requires a blend of technical expertise and leadership skills, ensuring that customer needs are met effectively. Roth's extensive experience in managing teams, including both onshore and offshore personnel, is instrumental in driving the success of customer support strategies.
Previous Experience in Technology and Management
Prior to joining Azul, Dana Roth held several significant positions in the technology sector. Roth worked as a Technical Director at Reuters from 2006 to 2008, and as a VP of Business Information Development at Citigroup from 2005 to 2006. Additionally, Roth served as a Software Architect at CyberShift, Inc. from 2002 to 2005, and as a Technical Services Delivery Manager at KDR Associates from 2008 to 2010. Roth's career also includes a decade-long tenure at Citibank as an Architect and Technical Lead from 1986 to 1996.
Education and Academic Background
Dana Roth earned a Bachelor of Science degree in Anthropology from Syracuse University. This academic background provides a foundation for understanding diverse perspectives and enhances communication skills, which are essential in both technical and customer-facing roles.
Industry Experience and Expertise
Dana Roth has a diverse background across various industries, including insurance, portfolio management, commodities and derivatives trading, consumer and commercial banking, utilities, employee benefits, transportation, and pharmaceuticals. This breadth of experience contributes to a comprehensive understanding of different business processes and customer needs, facilitating effective solutions in technology and support.
Technical Skills and Methodologies
Dana Roth possesses hands-on technical expertise in Java/J2EE and the open-source technology stack, including Linux, MySQL, and PHP. Roth has substantial experience with agile development practices and methodologies, along with ten years of experience in document and content management, as well as business process management and workflow. This technical proficiency supports effective team management and project execution.