Omar Shotar
About Omar Shotar
Omar Shotar is a Remote Customer Support Engineer at Azul, where he provides expert advice on JVM, application, and OS configuration. He previously worked at ProgressSoft Corporation and Reach Immigration, and holds a Bachelor's degree in Computer Science from Jordan University of Science and Technology.
Work at Azul
Omar Shotar has been employed at Azul as a Remote Customer Support Engineer since 2021. In this role, he provides expert advice on Java Virtual Machine (JVM), application, and operating system configuration, monitoring, and measurement to external customers. He also coordinates with Azul Software Engineering to define and resolve bugs and enhancements, ensuring that customer issues are addressed effectively. Additionally, he maintains internal wikis and external knowledge bases, as well as user forums for Azul's products, contributing to the overall support infrastructure.
Previous Experience
Before joining Azul, Omar Shotar worked at ProgressSoft Corporation as a Remote Implementation and Support Engineer from 2018 to 2021. His responsibilities included providing implementation support and troubleshooting for clients. Prior to that, he served as an Operations Officer at Reach Immigration - RI for five months in 2017. This experience allowed him to develop skills in operations management and customer service, which he later applied in his technical support roles.
Education and Expertise
Omar Shotar earned a Bachelor's degree in Computer Science from Jordan University of Science and Technology, where he studied from 2013 to 2017. His educational background has equipped him with a strong foundation in computer science principles, which he applies in his current role. His expertise includes researching OpenJDK bugfixes and backports, further demonstrating his technical proficiency and commitment to continuous learning in the field.
Technical Contributions
In his current position at Azul, Omar Shotar actively researches OpenJDK bugfixes and backports, contributing to the improvement of the software. His role involves providing expert advice on JVM, application, and OS configuration, which plays a crucial part in enhancing user experience and system performance. By coordinating with the engineering team, he helps identify and resolve issues, ensuring that Azul's products meet customer needs effectively.