Rupan Talwar

Customer Success Manager @ Azul

About Rupan Talwar

Rupan Talwar is a Customer Success Manager at Azul, where he has worked since 2022. He has extensive experience in technology and project management, having held various roles in prominent financial institutions and technology companies.

Work at Azul

Rupan Talwar has been serving as a Customer Success Manager at Azul since 2022. Prior to this role, he worked as a Technical Account Manager at the same company from 2019 to 2022. In these positions, he has focused on enhancing client relations and ensuring successful project outcomes. His experience at Azul spans over four years, contributing to his understanding of customer needs and service delivery.

Education and Expertise

Rupan Talwar holds a Master of Science (M.S.) in Computer Engineering (Software) from Syracuse University, where he studied from 2014 to 2015. He also earned a Bachelor of Technology (B.Tech.) in Computer Science and Engineering from Guru Gobind Singh Indraprastha University, completing his studies from 2008 to 2012. His educational background supports his expertise in full-stack development, Agile/Scrum methodologies, and ITIL principles.

Background

Rupan Talwar's professional journey includes various roles in the technology and financial sectors. He began his career as a Network Intern at Tulip Telecom in 2011. He then worked at State Street Global Advisors as a Project Engineer from 2012 to 2014. Following this, he held multiple positions at Bank of America Merrill Lynch, including Technology Associate and Assistant Vice President, from 2015 to 2018. He also worked as a Technical Project Manager at BNP Paribas CIB from 2018 to 2019.

Achievements

Rupan Talwar demonstrates proficiency in client relations and vendor management, which are essential for ensuring stakeholder satisfaction. He has a strong background in financial analysis and risk/compliance management, particularly within the financial services and investment banking sectors. His experience in business process modeling and service delivery management has contributed to enhancing operational efficiency in IT projects.

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