Michael Kriticos
About Michael Kriticos
Michael Kriticos is a Production Manager at AZZ-GALVCAST, where he has worked since 2015. He focuses on improving customer satisfaction and has implemented a scheduling system to enhance production efficiency.
Work at AZZ
Michael Kriticos has served as the Production Manager at AZZ-GALVCAST since 2015. His role involves overseeing production processes and ensuring operational efficiency. Kriticos has implemented a customer priority-based scheduling system, which aims to enhance production efficiency. He collaborates closely with Lead hands, Foremen, and the Shipping and Receiving department to maintain a consistent workflow, ensuring that production targets are met while also focusing on customer satisfaction.
Previous Experience at EB Games Canada
Before joining AZZ-GALVCAST, Michael Kriticos worked at EB Games Canada as the New Release Lead from 2007 to 2015. During his eight years in this role, he was responsible for managing new product releases and ensuring that customers received timely information regarding product availability. His experience at EB Games contributed to his skills in customer service and operational management.
Education and Expertise
Michael Kriticos studied at Centre Wellington District High School, where he focused on Arts and English, achieving his Ontario Secondary School Diploma (O.S.S.D) from 1997 to 2001. This educational background provided him with foundational skills that support his roles in management and customer service.
Focus on Customer Satisfaction
In his current role as Production Manager, Michael Kriticos emphasizes improving customer satisfaction. He effectively manages order statuses and rush requests, ensuring that customer needs are prioritized in the production process. His approach to customer service is integral to his management style and operational strategies.