Bianca Bontic
About Bianca Bontic
Bianca Bontic is a Senior Operations Manager at Backbase, where she has worked since 2017 in various roles, including Customer Success Operations Manager for EMEA & APAC. She holds a Bachelor's degree in Communication and Public Relations from the University of Bucharest and a Master's degree in Culture, Organization & Management from Vrije Universiteit Amsterdam.
Work at Backbase
Bianca Bontic has been with Backbase since 2017, starting as an Operations Officer for 10 months. She transitioned to the role of Customer Success Operations Manager for the EMEA and APAC regions in 2018, where she has worked for 6 years. In 2021, she advanced to the position of Senior Operations Manager, a role she has held for 3 years. Her responsibilities include overseeing operations and ensuring customer success across multiple regions from the Amsterdam office.
Education and Expertise
Bianca Bontic holds a Bachelor's Degree in Communication and Public Relations from the University of Bucharest, which she completed from 2014 to 2017. She furthered her education by obtaining a Master of Science in Culture, Organization & Management from Vrije Universiteit Amsterdam in 2018. Her academic background supports her expertise in operations management and customer success.
Background
Bianca Bontic began her professional career in 2012 as an Event Program Manager at YOUTHBANK INTERNATIONAL NETWORK in Bucharest, Romania. She has held various roles in AIESEC, including Vice President of Talent Management and Trainer, contributing to her leadership skills. Additionally, she worked briefly at Coca-Cola Hellenic Bottling Company as a Program Coordinator and at Lugera The People Republic Romania as an IT Recruitment Trainee.
Professional Experience
Bianca has accumulated diverse professional experience over the years. In AIESEC, she served in multiple capacities, including Experience Manager and Team Leader for Performance Management. Her roles involved managing teams and enhancing performance metrics. This experience laid a foundation for her current operations management role at Backbase, where she applies her skills to drive customer success.