Brett Coleman
About Brett Coleman
Brett Coleman serves as the Director of Customer Success at Backbase in Toronto, a position he has held since 2022. With over 25 years of experience in the software industry, he specializes in pre-sales support, strategic account planning, and system integration.
Work at Backbase
Brett Coleman has held the position of Director Customer Success at Backbase since 2022. In this role, he is responsible for overseeing customer success initiatives and ensuring client satisfaction. His work is based in Toronto, where he has contributed to the company's goals for two years. His expertise in customer success aligns with Backbase's commitment to delivering exceptional service and support to its clients.
Education and Expertise
Brett Coleman earned a Bachelor of Arts (BA) degree from Huron University, studying from 1990 to 1993. His educational background provides a foundation for his extensive career in the software industry. He specializes in pre-sales and sales support, strategic account planning, and system integration design and implementation, which are critical skills in his current role and throughout his career.
Background
Brett Coleman has over 25 years of experience in the software industry. He has worked in various roles that include leadership positions at multiple organizations. Prior to joining Backbase, he served as Vice President of Customer Success at NexJ Systems from 2018 to 2022. His career also includes significant roles at Compuware Corporation, Changepoint Corporation, and Exchange Solutions Inc., where he developed a diverse skill set in managing cross-functional teams and large-scale projects.
Achievements
Throughout his career, Brett Coleman has demonstrated expertise in leveraging communication and interpersonal skills to engage stakeholders at all levels of an organization. He has served as a communication hub across various domains, translating broad requirements into practical technology strategies. His leadership roles have consistently focused on customer success and professional services, contributing to the overall effectiveness of the organizations he has been part of.