Byron Tolbert
About Byron Tolbert
Byron Tolbert is an IT Support Engineer currently employed at Backbase in Atlanta, Georgia. He has extensive experience in the IT field, having previously worked for companies such as FedEx Ground, Elavon, and UserTesting.
Work at Backbase
Byron Tolbert has been employed as an IT Support Engineer at Backbase since March 2022. In this role, he is responsible for providing technical support and solutions to enhance the company's IT infrastructure. His position involves configuration, administration, and maintenance of systems, ensuring optimal performance and reliability. Based in Ellenwood, Georgia, he operates within the Atlanta area, contributing to the company's commitment to delivering high-quality customer service.
Previous Experience in IT Support
Before joining Backbase, Byron Tolbert gained extensive experience in IT support roles. He worked at UserTesting as a Core Systems Specialist from 2021 to 2022, where he focused on system functionality and user support. Prior to that, he served as a PC Specialist at Elavon, Inc. from 2013 to 2020, where he managed technical issues and supported end-users. His earlier role as an Associate/Intern at Year Up from 2012 to 2013 provided foundational skills in IT support and customer service.
Education and Training
Byron Tolbert completed his high school education at Wheeler County High School from 2005 to 2008. He furthered his education at Georgia Perimeter College from 2008 to 2010, where he studied for two years. Additionally, he participated in Year Up from 2012 to 2013, achieving a focus in Information Technology with a GPA of 3.0. This combination of formal education and specialized training has equipped him with the necessary skills for his career in IT.
Background in Logistics and Support
Before his career in IT, Byron Tolbert worked at FedEx Ground as a Hostler from 2008 to 2014 for six years in the Greater Atlanta Area. This role involved logistical support and operations, which contributed to his strong customer service skills. His diverse background in both logistics and IT support has provided him with a unique perspective on service delivery and technical problem-solving.
Technical Skills and Expertise
Byron Tolbert possesses strong technical expertise in configuration, administration, and maintenance of IT systems. His experience spans various roles in the IT field, where he has developed a solid foundation in troubleshooting and customer service. His ability to effectively communicate technical information to users enhances his effectiveness in support roles, making him a valuable asset in any IT environment.