Christian Omar Gonzalez Villasenor
About Christian Omar Gonzalez Villasenor
Christian Omar Gonzalez Villasenor is an Information Technology Support Engineer currently employed at Backbase in Guadalajara, Jalisco, México. He has extensive experience in IT support, having previously worked at HCL Technologies and NTT DATA, and possesses skills in managing Google Workspace and Azure Active Directory environments.
Work at Backbase
Christian Omar Gonzalez Villasenor has been employed at Backbase as an Information Technology Support Engineer since 2022. In this role, he is responsible for user onboarding and off-boarding processes. His work involves utilizing the Jira ticketing system and Confluence Wiki Spaces for effective incident management and documentation. He operates from Guadalajara, Jalisco, México, contributing to the company's IT support operations.
Previous Experience in IT Support
Prior to his current position, Christian worked at HCL Technologies as a Senior Service Desk Analyst for four months in 2022. He also served as a Senior Service Desk Analyst at NTT DATA from 2017 to 2020, where he accumulated three years of experience in IT support. His earlier role was as a Senior Customer Service Associate at Teleperformance from 2012 to 2017, where he gained five years of customer service experience.
Education and Expertise
Christian studied at EREMSO U.deG., where he completed his high school education from 2010 to 2012. He possesses expertise in managing Google Workspace and Azure Active Directory environments. Additionally, he has skills in Mac-based organization and troubleshooting, which are essential for his role in IT support.
Skills in Incident Management
In his current and previous roles, Christian has demonstrated proficiency in using the Jira ticketing system for incident management. He also utilizes Confluence Wiki Spaces for documentation purposes. These skills are critical for maintaining efficient IT support operations and ensuring effective communication within the team.