Esther Jiron
About Esther Jiron
Esther Jiron is a People Development Manager at Backbase in Amsterdam, Netherlands, with a background in Human Resources Management. She has over a decade of experience in various HR roles across Canada and has implemented significant performance management tools and training programs.
Work at Backbase
Esther Jiron has been serving as the People Development Manager at Backbase since 2021. In this role, she focuses on enhancing employee development and aligning talent management strategies with the company's objectives. Based in Amsterdam, North Holland, Netherlands, she has contributed to the organization by implementing innovative performance management tools that integrate various assessment methods into a cohesive platform.
Education and Expertise
Esther Jiron studied at Durham College, where she focused on Human Resources Management and Services, achieving a degree in Business Administration from 2003 to 2006. She furthered her education at the Ontario Institute for Studies in Education of the University of Toronto, obtaining a qualification in Adult Training and Development in 2012. Her educational background supports her expertise in people development and human resources management.
Background
Prior to her current position at Backbase, Esther Jiron held several roles in human resources across various organizations. She worked at Drake Hotel Properties as a Senior Human Resources Manager from 2012 to 2018 and at LoyaltyOne as a Senior Coordinator in Talent Development from 2010 to 2012. Additionally, she has experience as a Festival Services Coordinator at the Toronto International Film Festival and as Head of Human Resources at Chase Hospitality Group.
Achievements
Esther Jiron has implemented significant initiatives in her career, including a performance management tool that integrates OKRs, reviews, feedback, competencies, talent review, and 360 assessments into a single platform. She redesigned the Manager Training program, leading to a 15% increase in competition and a Net Promoter Score (NPS) of 30. Furthermore, she successfully reduced training expenses by €30,000 and administrative hours by 40% by bringing training processes in-house.
Career Progression
Esther Jiron began her career as an HR Administrator at iQor from 2006 to 2008. She then transitioned to LoyaltyOne, where she served as HR Coordinator from 2008 to 2010, before advancing to a Senior Coordinator role. Her career includes diverse experiences that have shaped her skills in human resources and people development, culminating in her current leadership role at Backbase.