Jeroen B.
About Jeroen B.
Jeroen B. serves as the EVP of Customer Success at Backbase, where he oversees global operations and contributes to the development of digital banking solutions. He has extensive experience in the financial services sector, having held various roles at Aegon Nederland prior to joining Backbase in 2018.
Work at Backbase
Jeroen B. serves as the Executive Vice President of Customer Success at Backbase, a position he has held since 2018. In this role, he has global responsibility for Delivery and Customer Success, overseeing operations across various international hubs, including Sydney, Singapore, Amsterdam, Toronto, Atlanta, and Mexico City. He is part of the leadership team at Backbase, which has standardized its platform with over 80 large banks and insurance providers worldwide. His contributions include the creation of digital banks for customers utilizing the Backbase platform, supported by offshore locations in Krakow, Hyderabad, and Guadalajara.
Previous Experience at Aegon Nederland
Prior to his role at Backbase, Jeroen B. worked at Aegon Nederland for a total of 11 years, holding various positions. He served as ICT Project Management from 1999 to 2005, followed by a role as CIO Pensioen from 2005 to 2009. He continued at Aegon as Volmachten from 2009 to 2010. His tenure at Aegon provided him with extensive experience in project management and leadership within the financial services sector.
Education and Expertise
Jeroen B. has a diverse educational background. He studied Medicine at the University of Antwerp, achieving a Propedeuse from 1992 to 1994. He also holds a Drs in Business Administration from the University of Groningen, completed from 1994 to 1998. Additionally, he studied Economics and obtained a Master of Financial Economics (MFE) from TIAS School for Business and Society between 2000 and 2002. His further education includes a General Management program at AEGON University and a Leadership course at London Business School in 2005. He also completed a program on Building on Talent at IMD from 2000 to 2001.
Background
Jeroen B. has a solid foundation in both education and professional experience. He completed his VWO at OSG Erasmus from 1985 to 1992, which set the stage for his future studies in business and management. His career has been primarily focused in the financial services industry, with significant roles at Aegon Nederland and currently at Backbase. His international experience spans multiple countries, enhancing his understanding of global markets and customer needs.