Khieng Chhorr
About Khieng Chhorr
Khieng Chhorr serves as the IT Support Team Lead at Backbase, where he focuses on enhancing customer service and meeting service level agreements. He has extensive experience in IT support roles, including previous positions at Backbase and Concentrix, and holds a Bachelor's degree in Business Economics.
Current Role as IT Support Team Lead
Khieng Chhorr currently serves as the IT Support Team Lead at Backbase, a position he has held since 2022. In this role, he focuses on enhancing customer service and ensuring compliance with strict service level agreements. His leadership in the IT Support Team is aimed at improving overall service delivery and operational efficiency within the organization.
Previous Experience at Backbase
Khieng Chhorr has a notable history with Backbase, having worked as a Senior IT Support Engineer for five months in 2022 and as an IT Support Engineer from 2019 to 2021 for two years. During his tenure, he contributed to the technical support operations in Amsterdam, North Holland, Netherlands, enhancing the support framework within the company.
Educational Background in IT and Business
Khieng Chhorr has pursued various educational opportunities to enhance his technical and professional skills. He studied Cisco Networking through Coursera and achieved a Google IT Support Professional certification. Additionally, he holds a Bachelor's degree in Business Economics from the University of California, Riverside, which he completed from 2001 to 2004.
Diverse IT Support Experience
Khieng Chhorr possesses extensive experience in IT support roles across multiple companies. Prior to his roles at Backbase, he worked at Concentrix as a Technical Support Associate for Nike Retail, where he served in various capacities from 2018 to 2019. He also worked as a Computer Technician at Insight in 2009, contributing to his diverse skill set in technical support and customer service.
Cultural Perspective in IT Support
Khieng Chhorr has a unique background that includes work experience in both the United States and the Netherlands. This international exposure provides him with a diverse cultural perspective, which is beneficial in his IT support roles, allowing him to understand and address the needs of a varied customer base effectively.