Matthijs Delen
About Matthijs Delen
Matthijs Delen serves as the Vice President of Customer Success EMEA at Backbase, where he has worked since 2021. He has extensive experience in the banking and insurance sectors, having held various roles at Capgemini and ABN AMRO Bank N.V., focusing on digital transformation and innovative banking solutions.
Work at Backbase
Matthijs Delen serves as the Vice President of Customer Success EMEA at Backbase, a position he has held since 2021. In this role, he focuses on ensuring customer satisfaction and success across the EMEA region. His responsibilities include managing executive stakeholder relationships and leading transformation initiatives within the company. Delen's expertise in digital banking and payments solutions contributes to Backbase's mission of enhancing customer engagement through innovative banking platforms.
Previous Experience at Capgemini
Before joining Backbase, Matthijs Delen had an extensive career at Capgemini, where he held various roles from 2005 to 2021. His positions included Principal Consultant/Senior Director, Head of Digital Banking & Insurance Practice, and Chief Operating Officer for Banking & Insurance practice in Continental Europe. Delen also worked as an Account Executive and managed several projects related to digital banking and payments, demonstrating his expertise in leading transformation programs and agile methodologies.
Career at ABN AMRO Bank N.V.
Matthijs Delen's career includes significant roles at ABN AMRO Bank N.V., where he worked in various capacities from 2007 to 2008 and again in 2010. His roles included Project Manager, Team Lead, and Business Consultant, where he was involved in critical projects such as department splits and SEPA migration. His experience at ABN AMRO contributed to his understanding of banking operations and digital transformation.
Education and Expertise
Matthijs Delen holds a Bachelor’s degree in Business Administration from Rotterdam University of Applied Sciences, which he completed from 2003 to 2005. He also studied Business Administration at Erasmus University Rotterdam from 1998 to 2003. Delen's educational background complements his expertise in digital payments and banking solutions, particularly in engagement banking and open banking platforms. His knowledge supports his role in leading agile transformations and business development initiatives.
Leadership and Strategic Management
In his professional roles, Matthijs Delen has demonstrated strong leadership capabilities, particularly in managing large teams and overseeing significant business lines. He has built and led a digital banking transformation business line with P&L responsibility for 320 full-time employees. Delen's focus on strategic advice and business development has enabled him to lead successful transformation and implementation programs, enhancing organizational agility and operational efficiency.