Michael Hosch
About Michael Hosch
Michael Hosch is a Senior Customer Success Manager at Backbase, where he collaborates with internal teams to enhance product and service quality. He has a background in accounting from the University of West Georgia and extensive experience in customer success roles across multiple companies.
Work at Backbase
Michael Hosch currently serves as a Senior Customer Success Manager at Backbase, a role he has held since 2022. In this position, he collaborates with internal teams and stakeholders to gather feedback and insights that contribute to enhancing product and service quality. His responsibilities include ensuring effective onboarding, implementation, and adoption of the Backbase platform. Prior to his current role, he worked as a Customer Success Manager at Backbase from 2019 to 2021, where he developed foundational skills in customer engagement and support.
Education and Expertise
Michael Hosch studied at the University of West Georgia, where he earned a degree in Accounting from 2005 to 2009. His educational background provides a strong foundation for his work in customer success, particularly in business analysis and process improvement. He is committed to continuous learning and development within the customer success field, focusing on enhancing his competencies and expertise to better serve clients.
Background in Customer Success
Before joining Backbase, Michael Hosch gained extensive experience in customer success roles at Kabbage, Inc. He served as a Platform Customer Success Manager from 2015 to 2019, where he played a significant role in the launch and growth of Kabbage's SaaS lending platform for global financial institutions. His earlier position at Kabbage was as a Collections Team Lead from 2013 to 2015. This diverse experience has equipped him with valuable skills in account management and customer engagement.
Achievements in SaaS Solutions
Michael Hosch has been instrumental in supporting the launch and growth of Kabbage's SaaS lending platform, which serves global financial institutions. His contributions in this area highlight his ability to empower customers with innovative and scalable solutions tailored to their needs. His focus on process improvement and business analysis has been key in ensuring successful customer onboarding and implementation.