Randy Du
About Randy Du
Randy Du is a Product Support Engineer with over 12 years of experience at Backbase in New York City. He has a diverse background in technical support and management information systems, having previously worked for companies such as SDL Tridion USA Inc., CIT, and Chase.
Work at Backbase
Randy Du has been employed at Backbase as a Product Support Engineer since 2012. In this role, he is responsible for managing product delivery and software executable repository access for six Fortune 500 clients. His work involves providing preliminary consultancy in infrastructure design and software module deployments. Du also creates new customer support frameworks and workflows utilizing the Jira tracking system to enhance operational efficiency.
Previous Employment History
Before joining Backbase, Randy Du held several technical positions. He worked at SDL Tridion USA Inc. as a Senior Technical Support Engineer from 2006 to 2012. Prior to that, he served as a Technical Officer at Chase in the Real Estate Business Services division from 1998 to 2000. His earlier experience includes a role as a Specialist in System Technology Services at CIT from 2000 to 2003 and as a Software Specialist at Pansophic Systems Inc. from 1987 to 1992.
Education and Expertise
Randy Du has a solid educational background in Management Information Systems. He earned a Master of Science (M.S.) from the Questrom School of Business at Boston University. He also studied at the NYU School of Professional Studies, completing coursework in Web development. Earlier, he obtained a Bachelor’s Degree in Business Administration with a focus on International Trade from Tunghai University in Taiwan.
Technical Skills and Contributions
In his current role, Randy Du leverages his technical skills to manage software executable repository access and product delivery for major clients. He is adept at creating customer support frameworks and workflows, which are essential for improving client interactions and support efficiency. His experience across various companies has equipped him with a diverse skill set in technical support and consultancy.