Subby Dhami
About Subby Dhami
Subby Dhami is a Manager of Customer Success at Backbase in London, recognized for strong leadership and communication skills. With a background in design engineering and extensive experience in various industry sectors, Dhami has a proven ability to innovate and deliver cost-effective solutions.
Work at Backbase
Subby Dhami has been serving as the Manager of Customer Success at Backbase since 2022. In this role, he is responsible for ensuring customer satisfaction and success through effective management and communication. His position requires interfacing with senior management, which highlights his leadership capabilities. Dhami's experience in customer success management is enhanced by his strong background in design engineering, allowing him to approach challenges with a unique perspective.
Previous Experience at Fidelity National Information Services
Before joining Backbase, Subby Dhami worked at Fidelity National Information Services for 19 years, holding the position of Account Director from 2003 to 2022. During his tenure, he developed extensive experience in managing commercial relationships and delivering solutions tailored to client needs. His long-standing role at Fidelity equipped him with valuable insights into customer management and industry practices.
Education and Expertise
Subby Dhami possesses a strong educational background in design engineering, which has significantly influenced his approach to customer success. His technical expertise has facilitated a successful transition from a technical role to Commercial Relationship Management. This adaptability reflects his ability to navigate various industry sectors and verticals, showcasing a broad skill set that is applicable in diverse contexts.
Achievements in Customer Success Management
In his current role, Subby Dhami is recognized as a proven innovator, indicating a history of introducing effective new ideas and methods in customer success management. He has demonstrated a strong ability to deliver pragmatic solutions while adhering to budgetary constraints, emphasizing his focus on cost-effective project management. His high level of numeracy and analytical skills supports data-driven decision-making, which is essential in the customer success field.