Alfred Simone
About Alfred Simone
Alfred Simone is an experienced professional in Enterprise Customer Success, currently working at Backlight in Boston, Massachusetts. He has over 10 years of experience in the SaaS and Digital Media sectors, having held various roles at companies such as Integrate, Gannett, and Brightcove.
Work at Backlight
Alfred Simone currently serves as Enterprise Customer Success - Strategic Accounts at Backlight, a position he has held since 2023. His role is based in Boston, Massachusetts, and operates in a hybrid work environment. In this capacity, he develops trusted advisor relationships with customers, providing tailored recommendations based on Backlight's product offerings. He focuses on building relationships and driving product adoption within the customer base. Additionally, he collaborates cross-functionally to identify revenue opportunities and partners with the Sales team to recommend paid services and product expansions.
Previous Experience at Integrate
Before joining Backlight, Alfred Simone worked at Integrate as Strategic Account Director from 2022 to 2023 for a duration of eight months. He also held the position of Customer Success Team Lead at Integrate from 2021 to 2022 for eight months, and served as Sr. Customer Success Manager in 2021 for eight months. His experience at Integrate contributed to his expertise in customer success and account management within the SaaS industry.
Career at Gannett | USA TODAY NETWORK
Alfred Simone was employed at Gannett | USA TODAY NETWORK as a Senior Sales Engineer from 2018 to 2020, where he worked for two years in the Greater Boston Area. In this role, he contributed to sales engineering efforts, leveraging his technical knowledge to support sales initiatives and enhance customer engagement.
Educational Background
Alfred Simone holds a Bachelor's Degree in Communication Studies from Northeastern University, where he studied from 2008 to 2011. He also earned an Associate's Degree in Audio and Video Production from the New England Institute of Technology, studying there from 2006 to 2008. His educational background provides a foundation for his career in customer success and business development.
Industry Experience
With over 10 years of experience in the SaaS and Digital Media sectors, Alfred Simone has established himself as a top individual contributor. His roles have included positions at Brightcove as an Enterprise Business Development Representative and Account Manager, as well as a Client Relationship Manager at International Data Corporation. This extensive experience has equipped him with the skills necessary to manage customer requests and act as the voice of the customer within organizations.