Amandine Mouton
About Amandine Mouton
Amandine Mouton is a Technical Account Manager at Backlight and a Customer Success Manager at Wildmoka, with extensive experience in IT and customer support roles. She is fluent in four languages and holds several professional certifications.
Current Role at Backlight
Amandine Mouton serves as a Technical Account Manager at Backlight, a position she has held since 2023. In this role, she is responsible for managing client relationships and ensuring customer satisfaction with Backlight's products and services. Her expertise in technical support and account management contributes to the overall success of the company.
Experience at Wildmoka
Amandine has been working at Wildmoka as a Customer Success Manager since 2020. Her role involves supporting clients to maximize the value of Wildmoka's solutions. She has accumulated four years of experience in this position, based in Sophia Antipolis, where she focuses on enhancing customer engagement and satisfaction.
Previous Positions and Roles
Amandine has held various roles throughout her career. She worked as an Implementation and Data Management Consultant at Amadeus from 2019 to 2020. Prior to that, she was an Integration Consultant at Amadeus for four months in 2018. Her experience also includes three years as IT Technical Support at RSI from 2012 to 2015 and three years at Vodafone Automotive in Support and Service Operations from 2015 to 2018.
Military Background
Amandine served in the Armée de l'air as a Ground Operator from 2002 to 2005. This role took place in the Nancy area of France and provided her with foundational skills in operations and support within a military context.
Educational Background and Certifications
Amandine studied at Mid Sweden University and later achieved a DAEU B from Université Côte d'Azur from 2011 to 2012. She also completed a Technicien Supérieur de Support en Informatique program, earning a Bac +2 from the Ministère chargé de l'Emploi in 2015. Amandine holds several professional certifications, including ITIL®, PRINCE2™, and ISTQB® CTFL, which enhance her qualifications in project management and IT service management.