Ashley Stamps Lafont
About Ashley Stamps Lafont
Ashley Stamps Lafont serves as the Vice President of Customer Success at Backlight, bringing extensive experience in customer success roles across various companies and countries. She holds multiple degrees in public health and geography and has developed expertise in agile process management, churn forecasting, and user research.
Work at Backlight
Ashley Stamps Lafont serves as the Vice President of Customer Success at Backlight, a position she has held since 2023. In this role, she focuses on enhancing customer satisfaction and ensuring the successful implementation of Backlight's solutions. Her experience in customer success management positions her to lead initiatives that drive customer engagement and retention.
Previous Experience in Customer Success
Prior to her current role, Ashley held several positions in customer success across various organizations. She worked at Unity Technologies from 2019 to 2022, where she progressed from Senior Manager to Director of Customer Success. Her earlier roles included Customer Success Manager at Falcon.io and Pleo.io, as well as a Customer Success Advisor at Falcon.io. These experiences contributed to her expertise in customer relationship management.
Education and Expertise
Ashley holds multiple degrees in health and social sciences. She earned a Bachelor of Science in Human Geography and Global Health from the University of Wisconsin-Madison. She further pursued her studies at Københavns Universitet - University of Copenhagen, obtaining a Master of Science in Public Health and a Master of Science in Global Health Policy, Financing, and Health Systems. Her educational background supports her specialization in agile process management and user research.
Background in Health and Education
Ashley has a diverse background that includes roles in health and education. She worked as a Staff Development and eLearning Consultant for the World Health Organization and held various positions at the University of Wisconsin-Madison, including Education Program Manager and Finance & Staff Manager. These roles provided her with insights into program development and staff training.
Technical Skills and Competencies
Ashley demonstrates a strong technical skill set that includes proficiency in Salesforce, Gainsight, and Intercom. She has also shown competence in HTML, CSS, and SQL. Her expertise extends to churn forecasting and customer-facing role recruitment, making her well-equipped for her responsibilities in customer success management.