Michael Smith
About Michael Smith
Michael Smith serves as the Director of Customer Support at Backlight, a position he has held since 2023. He has extensive experience in customer support roles, previously working at Zype and Booker Software.
Current Role at Backlight
Michael Smith currently serves as the Director of Customer Support at Backlight. He has held this position since 2023, contributing to the company's customer service strategy and operations. His role involves overseeing support teams and ensuring customer satisfaction through effective service delivery.
Previous Experience at Backlight
Prior to his current role, Michael Smith worked at Backlight Streaming as the Director of Customer Support from 2022 to 2023. During this time, he focused on enhancing customer support processes and improving user experiences.
Experience at Zype
Michael Smith has extensive experience at Zype, where he worked for a total of four years. He served as the Director of Support from 2019 to 2023, leading support initiatives. Before that, he held the position of Senior Manager in Support for one year and worked as a Customer Success Manager from 2016 to 2018.
Background in Customer Support
Michael Smith began his career in customer support at Booker Software, where he held various roles including Client Support Specialist and New Programs Specialist between 2014 and 2016. His experience at Booker Software laid the foundation for his subsequent roles in customer support and success.
Education and Expertise
Michael Smith earned a Bachelor of Arts (B.A.) in Communication and Media Studies from Rutgers University, studying from 2012 to 2014. His educational background supports his expertise in customer communication and service management.