Neha Malik
About Neha Malik
Neha Malik is the Onboarding Delivery Manager at Backlight Streaming, with a diverse background in technical support and customer service. She has over five years of experience in various roles across multiple companies, including iYogi, MAZ Inc., and Zype.
Current Role at Backlight Streaming
Neha Malik currently serves as the Onboarding Delivery Manager at Backlight Streaming. She has held this position since 2023, contributing to the onboarding processes and ensuring a smooth transition for new clients. Her role involves coordinating with various teams to facilitate effective onboarding strategies.
Previous Experience in Technical Support and Management
Before joining Backlight, Neha Malik accumulated extensive experience in technical support and management roles. She worked at iYogi as a Technical Support Specialist from 2011 to 2016, followed by a position as a Technical Support Analyst at MAZ Inc. from 2016 to 2018. Neha also served as a Team Lead at MAZ Inc. from 2018 to 2021 and as a Customer Success Manager from 2021 to 2022. Additionally, she briefly worked at Zype as an Onboarding Delivery Manager in 2022.
Education and Qualifications
Neha Malik holds a Bachelor of Commerce (BCom) degree from Delhi University. She also studied at Daulat Ram College, where she earned a Diploma in German Language and Literature. Her educational background supports her diverse skill set in customer service and technical support.
Skills and Expertise in Customer Service
Neha Malik has over five years of experience in technical support roles for both Apple and Windows platforms. Her expertise extends to customer handling and process/product training, showcasing her ability to manage customer relationships effectively. Additionally, she has experience in sales, further enhancing her professional capabilities.