Taylor Kirchwehm
About Taylor Kirchwehm
Taylor Kirchwehm serves as the VP of Customer Success at Backlight, where he has worked since 2021. He has a background in account management and customer experience, having previously held roles at Zype and Beyond Sports Network.
Current Role at Backlight
Taylor Kirchwehm serves as the VP of Customer Success at Backlight. In this role, Taylor is responsible for overseeing customer experience strategies and ensuring client satisfaction. Taylor has been with Backlight since 2021 and continues to contribute to the company's objectives in a remote capacity.
Previous Experience at Zype
Prior to joining Backlight, Taylor Kirchwehm held multiple positions at Zype. Taylor started as the Account Management Team Lead from 2019 to 2020, then advanced to the role of VP of Customer Success from 2021 to 2022. During this time, Taylor played a significant role in enhancing customer relationships and driving account management initiatives.
Early Career Background
Taylor Kirchwehm began their professional journey as a Staff Writer at Beyond Sports Network from 2013 to 2014. Following this, Taylor worked at First Choice Staffing as an Administrative Assistant/Social Media from 2014 to 2015. These early roles provided foundational experience in communication and social media management.
Education and Expertise
Taylor Kirchwehm earned a Bachelor of Arts in Broadcast Journalism from Marshall University, completing the program from 2011 to 2014. This educational background has equipped Taylor with strong communication skills and a deep understanding of media, which are essential in customer success roles.
Achievements in Customer Experience
In previous roles, Taylor Kirchwehm led customer experience teams at a venture-backed startup, contributing to significant growth from $1M ARR to $50M ARR. This achievement highlights Taylor's effectiveness in driving customer success and enhancing business performance.