Vincent Hoang
About Vincent Hoang
Vincent Hoang serves as the Director of Customer Success at Backlight Streaming, where he has worked since 2023. He has a background in Earth System Sciences from UC Irvine and extensive experience in customer success roles across various SaaS platforms.
Current Role at Backlight Streaming
Vincent Hoang serves as the Director of Customer Success at Backlight Streaming, a position he has held since 2023. In this role, he focuses on enhancing customer experiences by collaborating with various teams, including sales and engineering. His approach emphasizes the importance of viewing customers as stakeholders, which informs his strategies for customer engagement and satisfaction.
Previous Experience in Customer Success
Before joining Backlight Streaming, Vincent held the position of Director of Customer Success at Zype for 11 months in 2022. Prior to that, he worked at MAZ Systems Inc. as Director of Customer Success from 2020 to 2021. His career in customer success began as a Technical Success Specialist at MAZ Systems Inc. from 2017 to 2019, where he gained foundational experience in customer relations.
Educational Background
Vincent Hoang earned a Bachelor of Science degree in Earth System Sciences from the University of California, Irvine. His educational background provides him with a scientific perspective that he applies to his work in customer success, particularly in understanding complex systems and processes.
Expertise in SaaS Customer Journey
Vincent has extensive experience in both pre-sales and post-sales roles within SaaS platforms. His focus has been on enhancing the customer journey, ensuring that clients receive comprehensive support and guidance throughout their interactions with the product. This expertise allows him to advocate effectively for customer needs and insights.
Collaborative Approach to Customer Success
Vincent enjoys collaborating cross-functionally with sales and engineering teams to improve customer experiences. His belief in involving customers as true stakeholders drives his initiatives and strategies, fostering a culture of open communication and continuous improvement within the organizations he has worked for.