Ahndria Ford
About Ahndria Ford
Ahndria Ford is a Client Experience Advocate at Backstop Solutions Group in Chicago, Illinois, with a background in Communications and Media Studies from DePaul University. She has experience in customer support roles at Venmo and Vivid Seats LLC, and she specializes in translating complex financial technology concepts for customers.
Work at Backstop Solutions Group
Ahndria Ford has been employed at Backstop Solutions Group as a Client Experience Advocate since 2021. In this role, she focuses on enhancing customer interactions and ensuring a positive experience with the company's products. Based in Chicago, Illinois, she actively keeps up with new product features to provide customers with the most current information. Her responsibilities include translating complex FinTech terminology into accessible language, which helps customers better understand the services offered.
Education and Expertise
Ahndria Ford earned a Bachelor of Arts in Communications and Media from DePaul University, where she studied from 2013 to 2016. Prior to that, she attended Columbia College in California, achieving a Bachelor of Arts in Film and Video from 2011 to 2013. Her educational background in communication and media equips her with skills in effective communication, which she applies in her current role to enhance client experiences.
Background in Customer Support
Before joining Backstop Solutions Group, Ahndria Ford gained experience in customer support roles at various companies. She worked as a Purchase Support Specialist at Venmo from 2020 to 2021, where she addressed customer inquiries and issues. Additionally, she served as a Seller Services Associate at Vivid Seats LLC from 2018 to 2019. Her experience in these roles has contributed to her understanding of customer needs and regulatory compliance, particularly regarding Regulation E.
Previous Work Experience
Ahndria Ford has held various positions in the service industry, including a role as a Barista at Café Integral in 2017 for eight months. This experience provided her with foundational skills in customer service and communication. Her diverse work history has enabled her to develop a comprehensive understanding of customer interactions and support, which she leverages in her current position.
Skills in FinTech Communication
In her current role, Ahndria Ford utilizes her skills to simplify complex FinTech terminology for customers. This ability enhances customer confidence and understanding of the products offered by Backstop Solutions Group. She also employs internal software to investigate and secure account breaches, ensuring customer account safety and compliance with industry regulations.