James Green
About James Green
James Green is a Senior Client Care Specialist II at Backstop Solutions Group, where he has worked remotely since 2021. He specializes in enhancing client experiences through proactive support strategies and has a background in quality control from his previous role at CDW.
Work at Backstop Solutions Group
James Green has been employed at Backstop Solutions Group as a Senior Client Care Specialist II since 2021. In this role, he focuses on enhancing client experiences through proactive support strategies. His position allows him to work remotely, facilitating interactions with clients across various time zones. This flexibility enables him to address client needs effectively and maintain high levels of service.
Previous Employment at CDW
Before joining Backstop Solutions Group, James Green worked at CDW as a Quality Control Specialist from 2020 to 2021. His responsibilities included ensuring the quality of services and products, which contributed to his expertise in client care. This experience in quality control has informed his current approach to client support, emphasizing attention to detail and client satisfaction.
Education and Certification
James Green has been pursuing education at a Technical School since 2019, where he achieved CCENT Certification. This certification reflects his foundational knowledge in networking and technology, which supports his role in client care. His educational background complements his professional experience, enhancing his ability to provide informed support to clients.
Specialization in Client Experience
James Green specializes in elevating client experiences through proactive support strategies. His approach focuses on anticipating client needs and providing timely assistance. This specialization is a key aspect of his role at Backstop Solutions Group, where he aims to foster positive relationships with clients and ensure their satisfaction with services.