Regan Clute
About Regan Clute
Regan Clute serves as the Director of Client Care at Backstop Solutions Group, where she has worked since 2019. With a background in volunteer management and client services, she has held various roles in organizations such as JourneyCare and AmeriCorps.
Work at Backstop Solutions Group
Regan Clute has served as the Director of Client Care at Backstop Solutions Group since 2019. In this role, Clute compiles and evaluates team metrics to align with organizational goals. Clute is responsible for designing internal processes and procedures aimed at enhancing client care operations. Additionally, Clute develops collaboration processes to maintain effective inter-departmental relationships. The position also involves creating systems that ensure transparency for both internal and external clients, as well as reviewing and editing client contracts specifically related to Customer Support.
Previous Experience in Volunteer Management
Before joining Backstop Solutions Group, Regan Clute worked as the Volunteer Services Manager at JourneyCare from 2014 to 2019. This role took place in the Greater Chicago Area and involved overseeing volunteer programs. Clute also served as a Volunteer and Leadership Development Specialist at AmeriCorps VISTA from 2009 to 2010, where responsibilities included developing volunteer initiatives. Clute's experience in volunteer management is further supported by a Certificate in Volunteer Administration obtained from HandsOn Suburban Chicago in 2015.
Education and Expertise
Regan Clute studied Business Administration and Management at the College of Lake County, where Clute earned an Associate of Arts degree in 2009. Clute also completed a program in Volunteer Management at HandsOn Suburban Chicago, achieving a Certificate in Volunteer Administration in 2015. This educational background supports Clute's expertise in client care and volunteer management, contributing to effective leadership in current and past roles.
Career History and Roles
Regan Clute has held various positions throughout a diverse career. Prior to the current role at Backstop Solutions Group, Clute worked at MSDSonline as a Client Onboarding Specialist II for four years, managing national and large accounts. Clute also held temporary positions at the Girl Scouts of Greater Chicago & Northwest Indiana and worked as an Administrative Assistant at DARC Corporation. Earlier in the career, Clute served as a Volunteer Crew Leader with AmeriCorps, gaining valuable experience in leadership and volunteer coordination.