Giulio Scarpelli
About Giulio Scarpelli
Giulio Scarpelli is an experienced Community & Operations Italian Customer Support Specialist currently working at Bumble and Badoo. He has a background in communication and social media, with previous roles in production and customer support across various companies in Italy and the UK.
Current Role at Bumble
Giulio Scarpelli serves as a Community & Operations Italian Customer Support Specialist at Bumble since 2020. In this role, he operates from both Milano, Italia, and London, UK. His responsibilities include assisting the Community Operations Manager with billing-related tasks, showcasing his ability to manage diverse operational duties. He remains updated on product changes, which enables him to effectively address and troubleshoot customer concerns. His commitment to continuous learning is evident in his proactive approach to adapting to new challenges.
Experience at Badoo
Giulio Scarpelli has been working at Badoo as a Community & Operations Italian Customer Support Specialist since 2018. He operates from London, United Kingdom, and Milan, Italy. His role involves documenting customer feedback for analysis, contributing to the enhancement of customer support strategies. This experience highlights his expertise in community operations and customer engagement within the digital landscape.
Previous Work Experience
Before his current positions, Giulio Scarpelli held various roles in the media and communication sectors. He worked as a Production Assistant in communication and social media at Magnolia S.p.A. for three months in 2016. He also served as a Social Media Manager at Palestre Torino for three months in 2017. Additionally, he was a Production Assistant at SkyBridge Productions LTD for nine months, and at Cuarto Creciente Producciones for two years, both focusing on television production and communication.
Educational Background
Giulio Scarpelli studied at Università degli Studi di Torino, where he earned a Bachelor's degree in Communication from 2013 to 2017. His education provided him with a strong foundation in communication principles, which he has applied throughout his career in various roles related to community operations and media.
Early Career Roles
Giulio Scarpelli began his career in retail and visual merchandising at BasicNet S.p.A. (Superga), where he worked for ten months in 2013-2014. This early experience in sales and visual merchandising contributed to his understanding of customer engagement and brand representation, skills that have been beneficial in his subsequent roles in community operations.