Erick Orellana
About Erick Orellana
Erick Orellana is a Process Assurance Specialist currently working at BDev Ventures and BairesDev since 2023. He has a background in customer service and sales operations, with previous roles at Blackhawk Network, SYKES, and Focus Services.
Work at BairesDev
Erick Orellana currently serves as a Process Assurance Specialist at BairesDev, a position he has held since 2023. His role involves ensuring the integrity and efficiency of processes within the organization. Prior to this, he worked as a Sales Governance Auditor at BairesDev from 2022 to 2023. His experience within the company highlights his adaptability and expertise in process management.
Previous Experience in Customer Service
Before joining BairesDev, Erick Orellana accumulated significant experience in customer service roles. He worked at Blackhawk Network as a Customer Care & B2B Lead from 2019 to 2020. Additionally, he held positions at SYKES, starting as a Call Center Customer Service Representative from 2015 to 2017 and later advancing to Senior Customer Service Associate from 2017 to 2018. This background has equipped him with strong communication and leadership skills.
Education and Expertise
Erick Orellana studied at Universidad Don Bosco, where he specialized in Idiomas with a focus on Tourism, achieving a Licenciatura from 2014 to 2018. This educational background provides him with a solid foundation in language skills and cultural understanding, which are valuable in his professional roles.
Career Progression
Erick Orellana has demonstrated a steady career progression in various roles related to customer service and process assurance. He worked as a Sales Operations Manager at Focus Services from 2020 to 2022, where he managed sales processes. His diverse experiences across different companies and roles reflect his ability to adapt and thrive in dynamic environments.