Fabian Cruz
About Fabian Cruz
Fabian Cruz is a Project Manager at BairesDev, with a background in law and extensive experience in customer service and technical support roles. He has a strong interest in languages and is currently pursuing studies in Software Design, reflecting his commitment to continuous learning.
Work at BairesDev
Fabian Cruz has been employed at BairesDev as a Project Manager since 2022. His role involves overseeing project timelines, coordinating team efforts, and ensuring successful project delivery. BairesDev is known for its focus on software development and technology solutions, which aligns with Cruz's background and interests in technology.
Education and Expertise
Fabian Cruz earned a Bachelor's degree in Law from Universidad Nacional Autónoma de México, where he studied from 2011 to 2015. He is currently pursuing further education in Software Design, indicating a transition towards technology and design fields. This combination of legal and technical education enhances his project management capabilities.
Professional Background
Fabian Cruz has a diverse professional background, having worked in various roles primarily focused on customer service and support. His career includes positions at TTEC, Hootsuite, Yalochat, Zenvia Latam, and Imagine Learning. He has held roles such as Customer Service Representative, Help Desk Representative, Trainer, and Solutions Architect, showcasing his adaptability and range of skills.
Achievements in Customer Support
Cruz has demonstrated a strong commitment to customer support throughout his career. His roles at TTEC and Hootsuite involved direct interaction with customers, where he developed skills in problem-solving and communication. His experience as a Customer Success Agent at Yalochat further solidified his expertise in ensuring customer satisfaction and success.
Commitment to Continuous Learning
Fabian Cruz exhibits a commitment to continuous learning and professional development. His decision to pursue a new academic path in Software Design while maintaining his career reflects his dedication to expanding his skill set. Additionally, his background in instructional content development indicates his ability to create educational materials, further emphasizing his teaching and learning interests.