Facundo Aguilera
About Facundo Aguilera
Facundo Aguilera is an Information Technology Service Desk Manager at BairesDev, where he has worked since 2019. He has a strong background in troubleshooting and technical support, complemented by his studies in Cybersecurity and extensive experience in IT service management.
Work at BairesDev
Facundo Aguilera has been serving as the Information Technology Service Desk Manager at BairesDev since 2019. In this role, he has been responsible for overseeing IT service desk operations, utilizing his extensive technical knowledge to enhance service delivery. His leadership capabilities are supported by a strong background in troubleshooting and resolving technical issues. Prior to his current position, he worked as a Help Desk Analyst at BairesDev for six months, where he gained valuable experience in client support.
Education and Expertise
Facundo Aguilera studied at Centro de e-Learning UTN FRBA, where he focused on Cybersecurity, completing a course in Ethical Hacking in 2022. He is also pursuing a degree in Information Security Management at the same institution. Additionally, he holds a degree in Electronic Engineering with a specialization in Telecommunications from Universidad de Buenos Aires, which he completed from 2012 to 2016. This educational background supports his expertise in IT service management and cybersecurity.
Background in IT Support
Facundo Aguilera has a comprehensive background in IT support, having worked in various roles across multiple organizations. His career includes positions as a Customer Support Engineer at Dell, a Help Desk Support Engineer at GE, and a Microsoft Customer Support Engineer. He has accumulated over five years of experience at Microsoft, where he honed his skills in client-server support, contributing to his effectiveness as a Service Desk Manager.
Professional Experience
Facundo Aguilera's professional experience spans several key roles in IT support. He began his career in 2013 as a Help Desk Support Technician at Delphi, followed by positions at GE and Dell. From 2014 to 2019, he worked at Microsoft as a Customer Support Engineer. His diverse experience in these roles has equipped him with the skills necessary to manage IT service desks effectively and address complex technical challenges.