Gustavo Malvessi
About Gustavo Malvessi
Gustavo Malvessi is a Delivery Service Manager with extensive experience in service-level and SLA management. He has held various managerial roles in notable companies such as SITA, HP, and BairesDev, and possesses a strong educational background in business and aviation management.
Current Role at BairesDev
Gustavo Malvessi serves as the Delivery Service Manager at BairesDev, a position he has held since 2022. In this role, he focuses on managing delivery services and ensuring high levels of customer satisfaction. His responsibilities include overseeing service-level agreements (SLAs) and enhancing client relationships. He is based in São Paulo, Brazil.
Previous Experience in Customer Services
Prior to his current role, Gustavo worked at SITA in various capacities, including Senior Manager for Customer Services and SGS Territory Manager for Brazil and the South Cone from 2012 to 2019. He also held the position of Senior Manager for Service Design in the Americas from 2021 to 2022. His experience at SITA contributed to his strong background in service-level and SLA management.
Background in Networking and IT Services
Gustavo has extensive experience in networking and IT services. He worked at HP as Networking Services Manager from 2003 to 2008 and later as Client Manager for Outsourcing Services from 2008 to 2010. His career also includes a role as Network Support Specialist at Electronic Data Systems from 1997 to 2001 and as Service Manager at Level 3 Communications from 2010 to 2012.
Educational Qualifications
Gustavo holds multiple degrees and certifications. He earned a Master of Business Administration (MBA) in International Management from FIA - Fundação Instituto de Administração in 2011. Additionally, he completed a Postgraduate Degree in Airport Planning and Management at Universidade Anhembi Morumbi in 2015. He also studied for an MBA in International Business at IAE FRANCE and is pursuing a Bachelor's degree in Electronics Engineering at Pontifícia Universidade Católica do Rio de Janeiro.
Certifications and Skills
Gustavo possesses ITIL V3 certification, which demonstrates his expertise in IT service management. His skills include financial management and pre-sales roles, complemented by extensive experience in customer-facing positions. He has worked with notable Fortune 500 companies and leading brands, enhancing client relationships throughout his career.