Hugo Renato Rosales
About Hugo Renato Rosales
Hugo Renato Rosales is a T3 Technical Support Analyst at BairesDev, where he has worked remotely since 2023. He has a diverse background in technical support and management, with experience at several companies including Airbnb, HCL Technologies, and AKTIVA.
Work at BairesDev
Hugo Renato Rosales currently holds the position of T3 Technical Support Analyst at BairesDev, having joined the company in 2023. In this role, he provides Tier 3 Technical Assistance, which includes handling SQL queries, troubleshooting AWS services, and performing advanced network troubleshooting. He also manages DevOps pipelines and coordinates with the Developer's Team to ensure that deployment and testing processes meet acceptance criteria. Prior to his current role, he served as an Application Support Engineer at BairesDev from 2021 to 2022.
Education and Expertise
Hugo Renato Rosales has a diverse educational background. He earned a Master's degree in Project Management from ENEB - Escuela de Negocios Europea de Barcelona, studying from 2017 to 2018. He also holds a degree in Information Technology, specifically in Systems Engineering, from UMG, where he studied from 1994 to 2000. Additionally, he is a Certified Life Coach, having completed his training at New Skills Academy in 2020. He obtained his Cisco Certified Network Associate (CCNA) certification from Cisco Networking Academy between 2002 and 2003.
Professional Background
Hugo Renato Rosales has extensive experience in technical support and management roles across various organizations. He worked at Airbnb as a Community Support Specialist for three months in 2021. His previous roles include serving as a Technical Support Specialist at Alorica in 2023, a Team Leader at HCL Technologies from 2019 to 2020, and a Technical Manager at TAS from 2016 to 2017. He also held positions at Tecnosoluciones, S.A. and AKTIVA, where he managed technical areas and installations.
Technical Skills and Methodologies
Hugo Renato Rosales employs various methodologies in his work, including SCRUM and KANBAN, to manage projects effectively. He works on a Sprint-based calendar, adapting his approach based on project requirements. His technical skills encompass software cadence deployments to production, where he is responsible for setting up deployment dates for new features or patches. He also acts as a Scrum Master, facilitating meetings and Scrum events in an English-speaking environment.
Previous Employment Experience
Throughout his career, Hugo Renato Rosales has held several positions that contributed to his expertise in technical support and management. He worked at Sisteco S.A. as Gerente de Tech Support in 2014 and at Adara as Ingeniero de Sistemas de Automatización from 2015 to 2016. His role at AKTIVA spanned seven years, where he was responsible for technical area management. His varied experiences have equipped him with a comprehensive understanding of technical support and operational management.