Melissa Olander
About Melissa Olander
Melissa Olander serves as the RVP of Account Management (Client Services) at BairesDev, where she manages a global team and oversees a significant portion of the company's revenue. With a background in client services and management across various companies, she directs over $110 million in annual recurring revenue across numerous accounts.
Current Role at BairesDev
Melissa Olander serves as the RVP of Account Management (Client Services) at BairesDev, a position she has held since 2022. In this role, she manages a global team of twelve professionals, including the Manager of Client Services, Account Directors, and Principal Account Managers. Her responsibilities include developing and executing strategic growth plans that align with the company's objectives. Olander oversees a significant portion of the company's headcount and revenue, managing a portfolio that encompasses small to medium-sized businesses (SMB), small to medium enterprises (SME), and enterprise accounts.
Previous Experience at BairesDev
Prior to her current role, Melissa Olander worked at BairesDev as the Director of Client Services from 2021 to 2022. During her tenure, she focused on enhancing client relationships and service delivery, contributing to the company's growth and client satisfaction. Her experience at BairesDev laid the foundation for her current leadership position in account management.
Career Background
Melissa Olander's career includes diverse roles in client services and management. She worked at Toptal as the Global Head of Client Services from 2017 to 2021, where she was responsible for overseeing client service operations on a global scale. Before that, she served as an Advanced Management Leader at Cintas for nine months in 2016-2017. Her early career included a nine-year tenure at Target, where she held the position of Store Director in the Greater Denver Area from 2007 to 2016.
Education and Certifications
Melissa Olander studied at Colorado State University, where she earned a Bachelor of Science in Business Administration from 2003 to 2006. She has continued her education at the same institution, currently pursuing a Certificate in Customer Relationship Management. This educational background supports her expertise in account management and client services.
Financial Oversight and Revenue Management
In her current role, Melissa Olander is responsible for directing over $110 million in annual recurring revenue across more than 293 accounts. This responsibility highlights her capability in managing significant financial portfolios and ensuring the growth and sustainability of client relationships within the organization.