Michael Beaulne
About Michael Beaulne
Michael Beaulne serves as the Head of Talent Support at BairesDev, where he focuses on improving the candidate experience during the recruiting process. With 35 years of experience in customer support, he has held various managerial roles in multiple companies, including ENGLISH4LIFE, Xerox, and Getronics.
Current Role at BairesDev
Michael Beaulne serves as the Head of Talent Support at BairesDev, a position he has held since 2020. In this role, he is responsible for creating a support structure that enhances the candidate experience throughout the recruiting process. He aims to establish a real-time communication system for candidates, ensuring effective engagement and support during their application journey. BairesDev is known for its Agile mentality and focuses on hiring the top 1% of IT talent from over 1.2 million applications received annually.
Previous Experience in Customer Support
Michael Beaulne has accumulated 35 years of experience in customer support, emphasizing the enhancement of customer experience. His previous roles include serving as a Business English Instructor at ENGLISH4LIFE from 2018 to 2021, and as a Servicedesk Manager at ARINC Managed Services at Vancouver International Airport from 2010 to 2011. He also held positions at Xerox, Getronics, and CompuCom, where he managed service desks and operations, contributing to improved service delivery and customer satisfaction.
Educational Background
Michael Beaulne studied at Vancouver Community College, where he completed his Grade 12 Equivalency and achieved BTSD from 1982 to 1983. He furthered his education at the British Columbia Institute of Technology (BCIT), focusing on Management and Labor Relations, and completed Management Courses in 1984. His educational background supports his extensive career in customer support and management.
Career Progression and Roles
Throughout his career, Michael Beaulne has held various managerial positions across multiple organizations. He worked as a Sr. Operations Manager at Xerox and Atos, overseeing service units and operations. His experience also includes roles as an Account Administrator at Getronics and IT Customer Support Director at ADAM Human Capital Management. His diverse roles have equipped him with a comprehensive understanding of customer support and operations management.