Roxana Contreras
About Roxana Contreras
Roxana Contreras is a Senior Salesforce Administrator and Team Leader at BairesDev, where she has worked since 2022. With over four years of experience in Salesforce administration, she specializes in process automation and application customization, and holds three Salesforce Superbadges.
Work at BairesDev
Roxana Contreras has been employed at BairesDev since 2022, serving as a Senior Salesforce Administrator and Team Leader. In her role, she focuses on managing Salesforce environments, particularly for the client ADT. Her responsibilities include overseeing process automation and application customization within Salesforce, leveraging her extensive experience in the field.
Previous Experience in Salesforce Administration
Before joining BairesDev, Roxana worked at Blackboard as a Senior Salesforce Administrator for three months in 2021. Prior to that, she held the position of Salesforce Administrator at Blackboard from 2019 to 2021, where she gained valuable experience in Bogotá D.C., Colombia. Additionally, she worked at ABB as a Salesforce Administrator - Application Support from 2017 to 2019, further enhancing her expertise in Salesforce administration.
Education and Expertise
Roxana earned her Engineering Degree in Systems Engineering from Universidad Nacional Experimental Politecnica de La Fuerza Armada Nacional Venezuela, completing her studies from 2007 to 2012. She holds three Superbadges from the Salesforce admin set, which demonstrate her advanced skills in Salesforce administration. Roxana has over four years of experience as a Salesforce Administrator and Business Analyst, with a strong focus on Sales Cloud and Service Cloud.
Technical Skills and Proficiencies
Roxana Contreras possesses a high level of proficiency in Microsoft Office applications, particularly Excel, which supports her analytical and project management capabilities. She is known for her strong focus on process automation and application customization within Salesforce environments. Additionally, she is bilingual, fluent in both Spanish and English, which enhances her ability to communicate effectively with diverse teams and stakeholders.
Commitment to Continuous Learning
Roxana values continuous learning, which is evident in her commitment to achieving professional goals and acquiring new skills. Her strong team orientation and customer service focus contribute to effective collaboration and positive stakeholder relationships, making her a valuable asset in any team setting.