Andrew Jung
About Andrew Jung
Andrew Jung is a Desktop Engineer at Baker Hill in Carmel, Indiana, where he has worked since 2017. He has a background in customer service and management, and is currently studying Java programming to transition into software development.
Work at Baker Hill
Andrew Jung has been employed as a Desktop Engineer at Baker Hill since 2017. His role involves providing technical support and solutions to enhance the efficiency of desktop operations. Based in Carmel, Indiana, he has contributed to the organization's IT infrastructure for over seven years. His responsibilities include troubleshooting hardware and software issues, ensuring optimal performance of desktop systems, and collaborating with team members to improve service delivery.
Previous Experience in IT and Customer Service
Before joining Baker Hill, Andrew held several positions that contributed to his expertise in IT and customer service. He worked as a Client Services Representative at Autovin from 2015 to 2017, where he focused on client support. Prior to that, he served as a Service Desk Analyst at Kar Auction Services, Inc from 2016 to 2017. His role involved assisting users with technical issues. Additionally, he gained experience as a Customer Service Representative at Cspring from 2013 to 2014.
Management Experience
Andrew has a background in management, having worked as a General Manager at Naked Tchopstix from 2014 to 2015. This role involved overseeing daily operations and managing staff, which enhanced his leadership skills. His diverse experience in management complements his technical skills, allowing him to effectively address both customer service and IT challenges.
Education and Expertise
Andrew Jung studied at Temple University, where he earned a Bachelor of Science degree in Biochemistry from 2007 to 2012. His academic background provides a strong analytical foundation that supports his work in IT. He possesses a solid understanding of ITIL practices, which are essential for effective IT service management. Currently, he is pursuing a transition into software development by studying Java programming.
Communication and Collaboration Skills
Andrew is recognized for his excellent communication skills, which play a significant role in his success in IT and customer service roles. He enjoys collaborating with professionals across various business and technology sectors, fostering teamwork and enhancing project outcomes. His ability to communicate effectively contributes to a positive work environment and improves service delivery.