Scott C. Cochran
About Scott C. Cochran
Scott C. Cochran serves as the Client Services Director at Baker Hill, where he has worked since 2015. He leads a Technical Account Management team and manages a client base of over 600 financial institutions, engaging with various teams to address client needs and product issues.
Work at Baker Hill
Scott C. Cochran has served as the Client Services Director at Baker Hill since 2015. In this role, he launched a proactive Technical Account Management team aimed at providing personalized services to strategic clients. He manages a client base of over 600 financial institutions and engages daily with cross-functional teams to address product-related and client retention issues. Cochran conducts regular communication with Baker Hill’s sales organization to keep them informed of critical client issues and key performance indicators.
Previous Experience in Technical Support
Before joining Baker Hill, Scott C. Cochran worked at Experian Decision Analytics from 2010 to 2015. He held the position of Manager of Technical Support and Customer Training, where he oversaw support operations and training initiatives. Prior to that, he served as the Manager of Baker Hill Education Services at Experian Decision Analytics from 2008 to 2010. His experience in these roles contributed to his expertise in client services and technical account management.
Education and Expertise
Scott C. Cochran studied at Purdue University, where he earned a Bachelor of Arts (B.A.) degree in Elementary Education and Teaching from 1991 to 1996. His educational background provides a foundation for his skills in communication and client engagement, which are essential in his current role as Client Services Director.
Background in Project Management
Scott C. Cochran has a background in project management, having worked as a Senior Project Manager at Baker Hill Corporation from 2000 to 2007. In this position, he gained experience in managing projects and collaborating with various teams, which has been beneficial in his current role in client services.
Engagement with Executive Management
In his role at Baker Hill, Scott C. Cochran conducts daily dialogue with executive management regarding critical client issues and key performance indicators. He interacts with product management and development staff in daily stand-ups to review critical case drivers, ensuring that client needs are addressed effectively.