Ronald Jay De Luna
About Ronald Jay De Luna
Ronald Jay De Luna is a Loyalty Specialist at Balsam Brands, where he has worked since 2021. He has a background in compliance analysis, fraud and finance, and customer loyalty, with previous roles at OCWEN Business Solutions, Bayview Technologies, and Accenture.
Work at Balsam Brands
Ronald Jay De Luna has held multiple positions at Balsam Brands. He served as a Customer Loyalty Associate from 2019 to 2020 for three months, where he provided real-time support to Team Leaders. He returned to Balsam Brands as a Loyalty Specialist in 2021 and has been in this role for three years. In his current position, he collaborates with both local and international teams to analyze customer and product trends. He utilizes Salesforce to resolve complex customer email cases and manage back-office tasks.
Previous Employment Experience
Before joining Balsam Brands, Ronald worked at OCWEN BUSINESS SOLUTIONS, INC. as a Compliance Analyst from 2016 to 2017 for one year in the Philippines. He also served as a Fraud and Finance Associate at Bayview Technologies, Inc. from 2011 to 2015 for four years in Makati, National Capital Region. Additionally, he briefly worked at Accenture as an Associate Software Engineer in 2011 for three months in Mandaluyong, National Capital Region.
Education and Expertise
Ronald Jay De Luna studied at the Mapua Institute of Technology, completing his Pre Engineering High program from 2000 to 2004. He furthered his education at the University of the East, where he earned a Bachelor of Engineering (B.E.) in Electrical, Electronics and Communications Engineering from 2005 to 2010. His educational background provides him with a strong foundation in engineering principles, which complements his professional roles in customer loyalty and compliance.
Skills and Responsibilities
In his role as a Loyalty Specialist at Balsam Brands, Ronald gathers and communicates insights to colleagues, leads, and managers to effectively address customer issues and trends. His responsibilities include analyzing customer feedback and product performance, which aids in improving customer satisfaction. His experience with Salesforce enhances his ability to manage complex customer interactions and streamline processes.