Russell (Russ) M.
About Russell (Russ) M.
Russell (Russ) M. serves as a BPO Support Strategist at Balsam Brands, a position he has held since 2022. With extensive experience in sales coaching and performance management at AT&T, he possesses strong skills in data analysis, productivity enhancement, and client relations.
Work at Balsam Brands
Russ M. has been serving as a BPO Support Strategist at Balsam Brands since 2022. In this role, he focuses on enhancing business process outsourcing strategies to improve operational efficiency. His responsibilities include analyzing data and conducting audits to identify areas for improvement. He collaborates with various teams to implement strategic policies aimed at increasing productivity and accuracy within the organization.
Previous Experience at AT&T
Russ M. has extensive experience at AT&T, where he held multiple positions over a span of seven years. He began as a Sales Coach, later advancing to the role of Performance Lead. In addition, he worked as a Vendor Relations Specialist for a brief period. His roles involved managing client relations, overseeing sales performance, and implementing procedures to enhance workforce efficiency. This experience provided him with a solid foundation in call center operations management.
Experience at Liiingo
Russ M. worked as an Experience Expert at Liiingo for 11 months, from 2020 to 2021. In this position, he contributed to improving customer experiences and operational processes. His role involved engaging with clients and ensuring that their needs were met effectively. This experience further developed his skills in client relations and operational management.
Education and Expertise
Russ M. graduated from Norco High School, where he studied Architectural Drafting and Architectural CAD/CADD, earning his High School Diploma. His educational background laid the groundwork for his analytical skills. He possesses expertise in conducting audits, analyzing data, and implementing procedures that enhance productivity. His skills include excellent reasoning, communication, and problem-solving abilities, which are essential for managing projects and collaborating with teams.
Skills in Operations Management
Russ M. is skilled in managing call center operations and client relations. He has a proven track record of identifying areas for improvement and implementing strategic policies to enhance accuracy and efficiency. His experience includes working with cross-functional teams to streamline workflows and manage deadline-driven projects. He is adept at resolving issues through critical thinking and effective communication.