Jim Wilhelm
About Jim Wilhelm
Jim Wilhelm is an Account Executive at Balto, where he has worked since 2022. He has a diverse background in sales and business development, with previous roles at companies such as ADP and The SpyGlass Group, LLC.
Current Role at Balto
Jim Wilhelm currently serves as an Account Executive at Balto, a position he has held since 2022. He operates from Pittsburgh, Pennsylvania, where he focuses on enhancing contact center performance. His responsibilities include increasing conversions and reducing ramp time for teams, leveraging his expertise in sales and customer service.
Previous Experience at Balto
Jim Wilhelm previously worked at Balto in various roles. He served as a Senior Sales Development Representative for six months in 2021 and as a Sales Development Representative for eight months in the same year. His tenure at Balto allowed him to develop skills in sales strategy and customer engagement.
Background in Business Development
Before joining Balto, Jim Wilhelm worked at The SpyGlass Group, LLC. He held multiple positions, including Manager of Business Development and Regional Director of Sales, from 2018 to 2020. His experience in these roles contributed to his understanding of business growth and client relations.
Education and Expertise
Jim Wilhelm earned a Bachelor's degree in Sport and Fitness Administration/Management from Baldwin Wallace University, completing his studies from 2013 to 2017. His educational background supports his professional focus on customer service and sales development, particularly in the contact center industry.
Achievements and Recognition
In 2022, Jim Wilhelm was recognized as the Balto St. Louisan of the Year for his exceptional customer service and contributions to the community. This acknowledgment highlights his commitment to leveraging AI technology to address customer challenges and improve contact center operations.