Justin Smith
About Justin Smith
Justin Smith is a copywriter with a Bachelor of Arts in English Language and Literature from Washington University in St. Louis. He has worked at Balto since 2021, where he focuses on improving communication strategies for contact center teams.
Work at Balto
Justin Smith has been employed at Balto since 2021, serving as a Copywriter. In this role, he contributes to the company's AI-powered Real-Time Guidance platform, which is designed to assist contact center teams in enhancing conversions and improving customer experiences. His responsibilities include crafting clear and effective messaging that aligns with Balto's mission and goals.
Education and Expertise
Justin Smith studied English Language and Literature at Washington University in St. Louis, where he earned a Bachelor of Arts (B.A.) degree from 2015 to 2017. Prior to this, he attended St. Louis Community College, achieving an Associate of Arts (A.A.) in General Studies from 2013 to 2015. His educational background supports his expertise in social media strategy and project management, focusing on improving communication accessibility for diverse audiences.
Background
Justin Smith's educational journey began at St. Louis Community College, where he completed his Associate of Arts degree in General Studies. He then advanced to Washington University in St. Louis, where he specialized in English Language and Literature. This academic foundation has informed his career as a Copywriter, where he applies his skills in language and communication.