Katie Marino
About Katie Marino
Katie Marino is an Enterprise Customer Success Manager at Balto, where she has worked since 2022. She has a background in account management and customer service, with previous roles at Balto, Cat5 Commerce, and StyleCareers.com.
Work at Balto
Katie Marino currently serves as an Enterprise Customer Success Manager at Balto, a position she has held since 2022. In this role, she focuses on ensuring customer satisfaction and success for enterprise-level clients. Previously, she worked at Balto as a Customer Success Manager from 2021 to 2022, where she contributed to customer engagement and retention strategies. Additionally, she briefly held the position of Senior Customer Success Manager in 2022, transitioning to her current role within the same year.
Education and Expertise
Katie Marino earned a Bachelor of Science in Textile and Apparel Management from the University of Missouri-Columbia, where she studied from 2012 to 2015. Her educational background provides her with a solid foundation in management principles, which she applies in her current role in customer success. Her expertise includes account management and customer service, particularly in the eCommerce sector.
Background
Katie Marino has a diverse professional background in customer success and account management. Before joining Balto, she worked at Cat5 Commerce as a Strategic Account Specialist from 2018 to 2021, where she gained valuable experience in managing client relationships. She also worked at StyleCareers.com from 2016 to 2018, focusing on eCommerce customer service. This combination of roles has equipped her with the skills necessary for her current position.
Previous Employment Experience
Before her tenure at Balto, Katie Marino worked at Cat5 Commerce for three years as a Strategic Account Specialist, where she developed her account management skills. Her earlier experience includes a two-year role in eCommerce customer service at StyleCareers.com. These positions have contributed to her understanding of customer needs and expectations within the eCommerce landscape.