Matt R.
About Matt R.
Matt R. is a Customer Support Advocate II at Balto, where he has worked since 2021. He holds a Bachelor's Degree in Public Relations, Advertising, and Applied Communication from Virginia Tech and has previous experience at Apple and Chiedo Marketing.
Work at Balto
Matt R. has been employed at Balto since 2021, serving as a Customer Support Advocate II. In this role, he utilizes his expertise to assist customers effectively and ensure their needs are met. Prior to this position, he worked as a Customer Support Advocate at Balto from 2020 to 2021, where he gained valuable experience in customer service operations.
Education and Expertise
Matt R. earned a Bachelor’s Degree from Virginia Tech, where he studied Public Relations, Advertising, and Applied Communication, as well as German. His education spanned from 2011 to 2016, providing him with a solid foundation in communication and language skills that he applies in his professional roles.
Previous Experience at Apple
Before joining Balto, Matt R. worked at Apple from 2019 to 2020 as a Technical Specialist and Mac Tier 1 Advisor. In this capacity, he provided technical support and guidance to customers, enhancing their experience with Apple products and services.
Leadership Role at Chiedo Marketing
Matt R. held the position of Vice President at Chiedo Marketing from 2017 to 2018. During his tenure, he contributed to the company's marketing strategies and operations, gaining experience in leadership and team management.