Michelle Barbeau
About Michelle Barbeau
Michelle Barbeau serves as the Sr. Customer Enablement Manager at Balto, where she has worked since 2021. With a diverse background in operations and customer service, she specializes in enhancing business efficiency and agent performance.
Work at Balto
Michelle Barbeau has served as the Sr. Customer Enablement Manager at Balto since 2021. In this role, she focuses on enhancing operational efficiency and agent performance through Real-Time Guidance. Her responsibilities include developing strategies that help businesses optimize their customer interactions and improve overall satisfaction.
Previous Experience
Before joining Balto, Michelle worked at Platinum Driveline, Inc. as the Business Operations Manager from 2017 to 2021. Her role involved overseeing various operational functions. Prior to that, she spent seven years at Store Supply Warehouse as a Trainer and Bilingual Customer Satisfaction Specialist, where she focused on customer service and training initiatives. Michelle also held positions at Rand Diversified Companies, LLC as a Sales and Office Administrator and at rue21 as an Assistant Manager.
Education and Expertise
Michelle Barbeau studied at McKendree University, where she earned a degree in Organizational Communication from 2000 to 2005. Her educational background supports her expertise in customer delight and training, particularly in B2B sales environments. She possesses a strong understanding of HR and accounts payable/receivable processes, which enhances her effectiveness in customer enablement roles.
Background
Michelle has a diverse professional background, having worked in various roles that span over two decades. Her experience includes management, training, and customer service, which has equipped her with a comprehensive skill set. She has consistently focused on improving operational processes and enhancing customer satisfaction throughout her career.