Rob Westervelt
About Rob Westervelt
Rob Westervelt serves as the Vice President of Customer Success at Balto, where he focuses on integrating sales methodologies with customer success models. He has a strong background in sales and coaching, having previously held various roles at Balto and Ricoh Americas Corporation.
Current Role at Balto
Rob Westervelt serves as the Vice President of Customer Success at Balto, a position he has held since 2023. In this role, he focuses on creating a customer success department that systematically expands customer engagement while minimizing churn. He leads the implementation team to ensure rapid and seamless onboarding for new customers, leveraging his extensive experience in sales to enhance departmental performance.
Previous Experience at Balto
Prior to his current role, Rob Westervelt worked at Balto in various capacities. He was the Director of Sales from 2021 to 2023, where he developed strategies to drive sales growth. Before that, he served as an Account Executive from 2019 to 2021. His tenure at Balto has been marked by a strategic focus on integrating sales methodologies with customer success models.
Experience at Ricoh Americas Corporation
Rob Westervelt held multiple positions at Ricoh Americas Corporation, contributing significantly to sales operations. He was a Sales Manager from 2015 to 2018, overseeing sales teams and strategies. He also served as a Senior Account Executive in the Bay Area for 10 months in 2014, and as an Account Executive in the Greater St. Louis Area from 2011 to 2014. His roles at Ricoh helped him build a strong foundation in sales management.
Coaching Experience at Seckman Sr. High School
In addition to his corporate roles, Rob Westervelt has a background in coaching hockey at Seckman Sr. High School. He served as the Head Coach for Varsity Hockey from 2016 to 2019 and as the Assistant Coach for Varsity Hockey from 2011 to 2016. He also held the position of Head Coach for JV Hockey for nearly a year in 2011-2012. His coaching experience reflects his leadership skills and ability to mentor others.
Education and Academic Background
Rob Westervelt earned his Bachelor's Degree in Business Administration with a focus on Marketing from Saint Louis University. He attended the university from 2005 to 2009. His educational background provides a solid foundation for his career in sales and customer success.