Beverly Rice
About Beverly Rice
Beverly Rice is a Project & Business Recovery Manager specializing in Vendor Management at Bank Five Nine. With over 20 years of experience in logistics, incident management, and IT operations, she has successfully led numerous projects and implemented best practices in service management.
Work at Bank Five Nine
Beverly Rice has been employed at Bank Five Nine as a Project & Business Recovery Manager/Vendor Management since 2021. In this role, she is responsible for overseeing project management and vendor relations, ensuring that business recovery strategies align with organizational goals. Her experience in managing complex operations contributes to her effectiveness in this position.
Education and Expertise
Beverly Rice holds a Bachelor of Science in Business Management and Operations from Cardinal Stritch University, where she studied from 2002 to 2004. She also earned an Associate's degree in Industrial Food from Madison Area Technical College. Additionally, she has completed coursework in Environmental Studies at Milwaukee Area Technical College and has taken classes in Microsoft applications and computer troubleshooting at Waukesha County Technical College.
Background in Project Management
Beverly Rice has over a decade of experience managing IT Command Centers and Network Operations Centers (NOC). She has led or co-managed numerous projects, including the relocation of the Command Center and the centralization of on-call support information into SharePoint. Her expertise in project management is complemented by her experience in various operational roles.
Career History
Before her current role, Beverly Rice worked at Foot Locker from 2004 to 2021 as a Major Incident and Problem Management professional. She also held positions at Schreiber Foods as a Master Scheduler and in Logistics Management from 2000 to 2003, and at Midwest Airlines as a Flight Operations Crew Scheduler and Manager from 2003 to 2004. This diverse career path has equipped her with a broad skill set in operations and management.
Achievements in IT Management
Beverly Rice played a significant role in the installation of the ServiceNow cloud platform, which replaced the Front Range ITSM ticketing system for the Command Center and NOC departments. She utilizes ITIL 4 best practices to align services with business priorities and has created policies and procedures for Incident Management to standardize operations. Additionally, she has tracked RCA metrics to enhance internal process performance.